Privacy Policy & Information on Cookies

PRIVACY POLICY

This Privacy Policy (the “Policy”) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, in respect of your relationship with us as a customer or a potential customer. This information may be collected via our websites (“Sites”), our call centres, our networks of Sales Agents (defined below), or our social media channels (collectively, our “Services”). Please read the following information carefully. You are responsible for ensuring that the other members of your party are aware of the content of this Privacy Policy and you have checked with them that they agree to their personal data being passed to us too make a booking or other purchase on their behalf. By making a booking/purchase or otherwise submitting your personal data to us, we will transfer, store or process it as set out below. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Who does this policy apply to:

This Privacy Policy applies to the holidays, travel products and services offered by Mulberry Travel’s Sales Agents in the UK.

For the purpose of this Policy, the independent travel agents and self-employed contractors shall be collectively referred to as “Sales agents”.

What types of personal data do we collect about you and why do we collect it

We will collect certain personal data about you and about any other person you include on your booking. The sort of personal data we collect will be information that you provide to us, that we collect from you or observe about you, or that we obtain from other sources. Read on to find out more.

Personal data you give to us

When you make a booking/purchase or enquiry we will ask you for your name, address, email address, telephone number, date of birth, and personal travel preferences. We need to collect this information in order to arrange the travel and other services you are requesting.
When you request to make a booking, we will ask you for personal data such as information concerning dietary requirements, medical conditions, disabilities and special requirements. We need to collect this information so as to be able to consider your particular needs in relation to a booking and where those needs can be met, we may have to share that data with our third party suppliers and transfer it outside the UK, EU or European Economic Area (EEA), as described in this Privacy Policy. If you do not want to provide this information to us, or once you have provided us with this information you ask us or our data compliance department to stop processing this information, it may mean we won’t be able to provide all or parts of the services you have requested. If we have to cancel your booking/purchase as a result, you may incur a cancellation charge.
If you enter a competition or promotion, complete a survey, or if you report a problem with any of our Services, we will collect your name and relevant contact information.
We may ask to see and retain a copy of your passport details and other identification document if for example you are purchasing foreign currency or completing a money transfer.
If you contact us, we may keep a record of your email or other correspondence, and if you call us by telephone, we may monitor and/or record phone conversations for training and customer service reasons.
If, when using our Services, you make a holiday enquiry with one of our travel consultants and you enter or provide any of your personal data (including telephone number or e-mail address), but do not make a booking/purchase, we will retain and use the data you’ve provided for a limited time and purpose, each mentioned below.

To help us keep your information current, accurate and complete, please ensure you tell us if anything needs to be changed.

Personal data we collect and/or observe about you

Based on how you have used our Services in the past and your activity on our website, social media channels, we collect the following personal data about you:

Details of the services we have provided to you in the past, including your previous travel arrangements, such as holidays and other purchases, and matters related to those arrangements, such as details of your previous requirements or complaints.
Images of you taken on our or our Sales Agents’ CCTV systems at our premises.

Personal data obtained from Sales Agents

We might also receive your personal data from third party sources who collect information about you on our behalf. This includes:

If you book a holiday through a Sales Agent, certain personal data (as applicable to your booking, such as your name, date of birth or any special requirements you have) will be passed to us to provide the services you have requested/booked.

Where is your data stored and who it’s shared with:

Your personal data is held on a combination of our own systems and systems of the suppliers we use to provide our services. Read more here.

When you provide your personal data to us, some of the personal data you provide will need to be passed to and processed and stored by relevant third parties, such as our technology partners to administer the services we provide, and airlines, airports, hoteliers, insurance companies and ground handling agents, so that they can provide you with the arrangements and assistance you require. Some of these third parties may be based outside of the UK, EU or European Economic Area (“EEA”). Organisations that are based outside of the EEA may not be subject to the same level of controls in regard to data protection as exist within the UK and the EEA. We aim only to transfer your data to third parties outside of the EEA where either: (a) your personal information will be subject to one or more appropriate safeguards set out in the law. These might be the use of standard contractual clauses in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘Privacy Shield’ scheme); or (b) the transfer is necessary to enable your contract to be performed. In order for you to travel overseas, we may be required to disclose certain of your personal data to government bodies or other authorities in the UK and in other countries, such as those responsible for immigration, border control, security and anti-terrorism. Even if it is not mandatory for us to provide information to such authorities, we may exercise our discretion to assist them where appropriate in the interests of detecting and preventing criminal activity . We may pass your data to relevant third parties for the purpose of detecting and preventing fraudulent payments or bookings.

How do we use your information when providing our services to you:

In order to provide our services to you, we use the information we hold in a number of different ways. We process your information either because it is necessary for us to do so as part of a contract you enter into, or because we have a legitimate business reasons for doing so. Read more here.

The following activities are carried out by us using your personal data because it is necessary in relation to a contract which you have entered into or because you have asked for something to be done so you can enter into a contract:

Administering your booking internally and communicating your booking externally with our suppliers, to ensure the services you have requested are arranged;
To communicate with you regarding your booking or any other purchase, including sending booking confirmation and travel documents;

We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so:

To improve the customer experience:

To allow you to participate in interactive features of our Sites when you choose to do so;
To ensure that content from our Sites is presented in the most effective manner for you and for your computer; and
To notify you about changes to our service.

To protect our business against financial loss:

For debt collection or credit vetting; and
For payment card and booking verification.

To maintain a safe and secure environment and prevent and detect criminal activity.

Using CCTV in our premises.

To promote our business and improve our products and services:

To send marketing correspondence about products and services similar to those you have previously bought from us. You can opt out and object to our sending you electronic marketing information and this option will be included in every marketing message we send you. See the section ‘When and how do we use your information for marketing for more information’;
For internal research/analysis to improve the quality of our Services, the products we offer and new products we are developing by:
- Inviting customers to take part in surveys or customer/business discussion groups; and
- Using aggregated customer data to make informed decisions based on analysis of customer booking/purchase trends and behaviours.

To support any potential company sale or acquisition:
- In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets.

We may use and process your personal information as set out below where we consider that it is in your vital interests that we do:

To assist you or arrange for assistance to be provided to you by third parties either in the event of an incident or emergency.

We may use and process your personal information as set out below where we have your consent to do so:

To assist you or arrange for assistance to be provided to you by third parties where you have special requirements in relation to medical, health or diet; and
To send marketing correspondence about our products and services where we have asked for your permission to do so. See the section ‘When and how do we use your information for marketing for more information’.

We may use and process your personal information as set out below where there is a legal requirement for us to do so:

For resolving complaints, dealing with disputes and legal proceedings. This might include contacting you proactively if we need to resolve any issues you may be experiencing or have experienced with a booking/purchase.

When and how do we use your information for marketing:

To find out more about our marketing communications, including when and how we may contact you and how you can opt out of marketing, please read more here.

If you have made an enquiry on one of our Sites or through a Sales Agent, your personal data may be used by Mulberry Travel and our Sales Agents in the ways the law allows, to contact you by post, electronic means (e-mail or text message) and/or by phone with information and offers relating to products or services that you can book/purchase from ulberry Travel. We will only do this if you did not opt out of such marketing at the point where we collected your contact details. If you have not made an enquiry or purchase, Our Sales Agents will only send to you information and offers by email or text message only if you sign up (opt in) to receive such marketing, either directly through us or by telling a third party that you would like to receive marketing from us. Travel and travel related services, insurance and gift cards are the types of products and services that can be booked/purchased through us. You will only receive marketing communications about those which we think are relevant to you. We will not pass your contact details to a third party for them to send to you marketing communications unless you have expressly agreed that we may do so.

How do we personalise our marketing to you:

We may use your personal information to try to ensure any marketing communications we send to you are offering products or services likely to be of interest to you.

What you need to do if you don’t want our marketing communications:

We understand you might not want to hear from us and that’s ok. It is easy to opt-out or unsubscribe, please read more here.

You have the right at any time to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by selecting the ‘no marketing’ option on the forms we use to collect your data. You can also unsubscribe from marketing communication by using the link on any email marketing you receive or by advising the Sales Agent that you booked through, or otherwise exercise this right at any subsequent time by sending an unsubscribe request to: Marketing, Mulberry Travel, The Steam Mill, Steam Mill Street, CHESTER, CH3 5AN

Your rights in relation to any personal data we hold about you:

You have a number of rights in relation to your personal information under data protection law. To find out more, please read here.

Your Right to Access Your Personal Information

You have the right to make a Data Subject Access Request in many circumstances. That is a request for access to the personal information that we hold about you. If we agree that we have to provide personal information to you (or someone else on your behalf), we’ll provide it to you or them free of charge. We may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information. That may include information about your previous booking(s) or other purchases. We will ask you to provide this before providing a copy of any of your personal information we may be holding to you or another person on your behalf. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information. Please see the section titled ‘How to Contact Us’ if you need to make a Data Subject Access Request.

Correcting and updating your personal information

The accuracy of your information is important to us and we are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change your name or address/email address, or you discover that any of the other information we hold is inaccurate or out of date, please let us know by contacting our customer experience team.

Withdrawing your consent

Where we rely on your consent as the legal basis for processing your personal information, as set out in section above titled ‘How do we use your information when providing our services to you’, you may withdraw your consent at any time. If you would like to withdraw your consent to receiving any direct marketing to which you previously opted-in, please see the section titled “What you need to do if you don’t want our marketing communications’ for further details. If you would like to withdraw your consent to us processing any information concerning dietary requirements, medical conditions, disabilities and special requirements, please contact our customer experience team. Please note if you ask us to stop processing this information, it may mean we won’t be able to provide all or parts of the services you have requested. If we have to cancel your booking/purchase as a result, you may incur a cancellation charge. If you withdraw your consent, our use of your personal information before you withdraw is still lawful.

Objecting to our use of your personal information and automated decisions made about you

Where we rely on your legitimate business interests as the legal basis for processing your personal information for any purpose(s), you may object to us using your personal information for these purposes by emailing or writing to us at the address provided at the end of this policy. Except for the purposes for which we are sure we can continue to process your personal information, we will temporarily stop processing your personal information in line with your objection until we have investigated the matter. If we agree that your objection is justified in accordance with your rights under data protection laws, we will permanently stop using your data for those purposes. Otherwise we will provide you with our justification as to why we need to continue using your data.

Erasing your personal information or restricting its processing

In certain circumstances, you may ask for your personal information to be removed from our systems by emailing or writing to us at the address at the end of this policy. Provided we do not have any continuing lawful reason to continue processing or holding your personal information, we will make reasonable efforts to comply with your request. You may also ask us to restrict processing your personal information where you believe it is unlawful for us to do so, you have objected to its use and our investigation is pending or you require us to keep it in connection with legal proceedings. We may only process your personal information whilst its processing is restricted if we have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company or in connection with legal proceedings.

Transferring your personal information in a structured data file

Where we rely on your consent as the legal basis for processing your personal information or need to process it in connection with your contract, as set out in section titled ‘How do we use your information when providing our services to you’, you may ask us to provide you with a copy of that information in a structured data file. You can ask us to send your personal information directly to another service provider, and we will do so if this is technically possible. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information.

How to contact us in relation to a subject access request:

Any subject access request can be made in writing to: Compliance Dept Mulberry Travel The Steam Mill Steam Mill Street CHESTER CH3 5AN Once you have made your request and provided us with the information we need to begin a search for the data we hold on you (including proof of identity), we will have 30 days to respond.

Making a complaint

We encourage you to contact us if you have a complaint and we will seek to resolve any issues or concerns you may have. You have the right to lodge a complaint with the data protection regulator where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website, where your personal information has or is being used in a way that you believe does not comply with data. If you wish to contact us about this Privacy Policy, you can e-mail or write to Mulberry Travel, The Steam Mill, Steam Mill Street, CHESTER,CH3 5AN.

Keeping hold of your personal data:

If you want to find out more about our data retention policy, please read more here.

Where you’ve made a booking or other purchase with us, your personal information will be retained to ensure we provide the best possible customer service to you. We also retain your personal data for legal and audit purposes.

What is our approach to data security:

We take data security very seriously, to find out our approach to this please read more here.

The transmission of information via the internet is not completely secure, and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Sites, therefore any transmission is at your own risk. Once we have received your information, we will take all reasonable steps to keep your personal data secure and to try to prevent any unauthorised access to it. All information you provide to us is stored on our secure servers.

What happens when you follow a link from our website to a third party website:

Our Sites include links to other websites which include privacy policies of their own. To learn more about this, please read here.

Our Sites contains links to and frames of websites of our principals, suppliers, advertisers and other third parties. You can tell when a third party is involved in supplying a product or service you have requested because their name will appear with ours. If you follow a link or otherwise use any of these other websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or for these third party websites. Please check these policies before you submit any personal data to these websites.

COOKIES

A cookie is a simple, tiny text file that is stored on a web browser when you visit a website that is incapable of performing any tasks or functions. When you revisit a web page, your browser checks to see if any cookies that are stored on your computer are valid ones for the page you are visiting. If they are, the information contained within them is sent back to that webserver. To learn more about cookies, visit www.allaboutcookies.org. This Site uses cookies to let us identify the device you are using and how you use our website – but not you personally. They are essential for many features of our website to work, help us identify and resolve errors, monitor web traffic and identify which pages are being used to help us analyse data and improve our site. We only use this information for statistical analysis purposes and they in no way give us any information about you. You can accept or decline cookies at any time by accessing the preference panels from your browser’s main menu (usually found under ‘Edit’, ‘Tools’ or ‘Options’). However, if you choose to remove cookies parts of the Site may not work properly or your use of the Site may be impaired.

Our cookies’ key features allow you to:

Collect information and surveys so Mulberry Travel can learn more about how you use our website and improve your online experience.
Provide you with relevant prices and offers on our own website and through our marketing activity.
Allow you to share holidays you are interested in among your choice of social media channels

The cookies this website uses:

Performance Cookies:

‘Performance’ cookies collect information about how you use the [Website Name] website, such as which pages you visit and if you experience any errors. Performance cookies don’t collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how the website works, understand what interests you and measure how effective our advertising is.

We use performance cookies to:

Gather statistics on how our website is used
See how effective our adverts are (we don’t use this information to target adverts to you when you visit other websites)
Help us improve our website by noting any errors that happen

Cookies we have defined as ‘performance’ cookies will NOT be used to:

Gather information that could be used to advertise products or services to you on other websites
Remember your preferences after your visit to our website
Target adverts to you on another website

Targeting Cookies:

Targeting’ cookies are linked to services provided by third parties, such as ‘Like’ buttons and ‘Share’ buttons. The third party provides these services in return for recognising that you have visited our website.

We use ‘targeting’ cookies to:

Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites
Measure the effectiveness of online marketing campaigns so we can bring you the most relevant holiday offers possible and limit the number of times an ad is shown to you

Social Media

We may offer a share page widget on some of our web pages for Facebook, Twitter and Google+. This allows you to easily share holidays or travel related information that you are interested in with your friends, family and social networks. These sites may set a cookie when you are logged into their services. Mulberry Travel has no control or liability over these cookies set, so you should check with the relevant third party’s cookie policy for more information.

PLEASE NOTE:

if you choose to use this Site without declining any non-essential cookies, then your use will constitute implied consent to the non-essential cookies that are set.

Changes to this Privacy Policy

We reserve the right to update or alter this Privacy Policy from time to time. May 2021 v3

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Mulberry Travel

4.93 Average

105 Reviews

Sue

Mulberry looked after us well. All bookings went smoothly and we were well informed with clear documentation. The team always responded to our queries promptly and were very helpful. We recommend Mulberry Travel 100%.

Posted 1 month ago

Christine Derbyshire

My husband tells me that I don't usually "gush" about much as I can be quite critical. However,I have not stopped "gushing" about the service I have received from Mulberry Travel From the initial contact with Sasha, seeking a price for a package to the Monaco Grand Prix, to the end of the holiday, the service and attention to detail has been second to none. Sasha carefully took details of my requirements, being that I wanted a complete package as a Pearl Wedding anniversary present for my husband. She quickly provided an excellent itinerary which included flights,all transfers and a 2 night, 5* hotel stay in Barcelona prior to a 5 night cruise on the Azamara Pursuit ship. In addition, tickets to the Grand Prix in Monaco (Grandstand K, facing the marina) were included. The cost of the package was very competitive and I so didn't delay in making a booking. Sasha promptly issued a full itinerary and advised that as flight times weren't available at the time of booking, she informed me that she would contact me as soon as they were available; this duly occurred, offering the opportunity to book seats with extra leg room for an extra cost. I did this and an electronic confirmation of this was quickly issued. Sasha also asked if transfers to the Grand Prix were required - they were - so she told me she would be in touch again once these were available. A few weeks passed and I was pleased when Sasha contacted me to say that the transfers were now available. I purchased them and this was again confirmed by email. Time passed until the final invoice payment was required.This was made via the Mulberry Travel secure payment process after which confirmation of receipt was issued. I was also advised that travel documents would be sent via the post when available and my address was rechecked. I was really surprised and very pleased to receive my documents altogether in a wallet. All appropriate flight tickets along with boarding passes, hotel and taxi vouchers were included in addition to the all important Grand Prix tickets. As I had NEVER received documents for a holiday from any other company in this way, I contacted Sasha, just to clarify that I had, indeed, got everything I needed for this special holiday. She assured me that everything was there and all we needed to do was turn up on the day! She also asked me to let her know how the holiday was once we returned. This,I feel, is excellent, especially for possibly older customers who are likely to feel assured they have everything to hand when going on holiday. What a superb level of customer care! The holiday was seamless from arriving at Manchester Airport, being picked up to take us to the hotel, picking us up to take us to the cruise terminal, cruise check in, and return taxi to the airport. I couldn't fault it at all! The Ohla Hotel in Barcelona is a 5* hotel, in a central location. For future Mulberry Travel guests, we found the service there exceptional, the room a little quirky and well appointed and the breakfast very good.There is a beautiful Michelin 1* restaurant and we treated ourselves to a meal there. Nothing was too much trouble. We stayed on the Azamara Pursuit ship. This was a "boutique " ship , small in size. It was an extremely comfortable, well-appointed ship with possibly the best food we have ever had on a cruise. Our inside, midship stateroom - 7066 - was conveniently located, well appointed and quiet. The service on the ship is attentive without being intrusive. The entertainment wasn't the best, but a White Night deck party was lovely. The food on that night was exceptional with lobster, t-bone lamb, succulent beef, fresh fish and salads. Dessert lovers are spoiled on the Pursuit! The Grand Prix day was excellent. The transfer to Monaco was quick, with a tour guide who gave relevant information. The walk to the race venue was quick and easy and the organisation around the event was excellent. Food and drink, unexpectedly, was not expensive given the luxurious location. When we returned from our holiday, I received a Welcome Home email to ask how the holiday went. I phoned Sasha and we chatted about it. She really seemed genuinely interested and pleased that we had had a brilliant time. I cannot praise Sasha enough for her professional, personal, attentive and exceptional service and would most definitely contact her again to arrange future holidays! Brilliant!

Posted 1 month ago

Susan Verrall

Great service, very helpful. Lee went to all the lengths to give us the Orient Express package that we wanted. Polite and knowledgeable. We will be using them again.

Posted 8 months ago

Neil Dowlman

A very efficient, helpful and professional service. Particularly from Sasha who made our 25th Wedding Anniversary holiday very special with the care and attention to arranging excellent accommodation right down to logistics and some lovely touches on making it a holiday to remember - thank you

Posted 8 months ago

William Young

It is the first time we have used a travel agent to book a package holiday which included the travel, hotel and event as one booking so quite rightly your a little apprehensive that everything goes smoothly. We were kept informed regularly before leaving and laterly presented with a very good presentation pack which included the itinerary in date order so we got off to a very good start. The seating arrangements that were pre booked were in a prime position along with the quality of our hotel which Mulberry Travel recommended and could not be faulted due to its uninterrupted views overlooking the coast. All in all this break represented very good value for money and took away a lot of the stress to organize something special whilst using the knowledge of Mulberry travel to good effect. So 5 stars for value and quality from me.

Posted 10 months ago

Lizzie

Andrea Bocelli was absolutely sensational!! Probably the best experience of my life thus far! I'll definitely go again next year & the year after. Mulberry Travel did it all so well... every aspect, the hotel in the best location right by the Ponte Vecchio, the pick up from the airport, dinner before the concert was out of a dream... an absolute perfect dream plucked out of my mind 🥰 Thanks a million Lee at Mulberry Travel.... it was all perfectly seamless 😊😊

Posted 11 months ago

Vickie

Thank you to Lee and staff for a magical Trip to see Andrea Bocelli. The casa Del Nero was an amazing experience as well. We will definitely be working with you in the future. All the best.

Posted 11 months ago

Paul Lavelle

Mulberry Travel delivered an incredible bespoke travel experience, making all the arrangements for our trip to Florence combined with attending the Andrea Bocelli concert held in his home village in Tuscany. All the travel arrangements were perfect, transfers etc were all on time and so professional. The hotel in Florence was fantastic, no complaints at all. The concert was fantastic and the location for the pre-concert dinner was stunning. An experience my wife and I will never forget! A big thanks to Sasha for making all the arrangements, first class customer service throughout.

Posted 11 months ago

Jim

We paid for five, star, we expected 5 star, and that's what we got! Superbly arranged by Mulberry travel, and I have no hesitation in recommending their services.

Posted 11 months ago

Eryl Drew

Really grateful to Sasha at Mulberry Travel for arranging our trip to Tuscany to see Andrea Boccelli. Sasha arranged everything on my behalf and was an amazing experience. We arrived at Pisa Airport where we we were collected by our own driver and taken to our hotel in Florence, a beautiful hotel that was ideally located. The day of the concert we were driven through the Tuscan countryside for an alfresco 5 course meal......was something of a film set, afterwards we we were dropped off at the entrance to the venue. Thanks to Mulberry Travel and Sasha for arranging everything on my behalf for an amazing experience. We'll definitely be booking this trip again......thank you.

Posted 11 months ago

Angela Gledhill

Extremely well organised from start to finish. Had a wonderful trip!

Posted 1 year ago

Dave Box

A fantastic experience on the Belmond Pullman from London Victoria to Liverpool taking in the Grand National. The food on board the train was sublime, I can say no more. Service from Tim, Andrew and Nigel was perfect within carriage Perseus. The train was lovely and each carriage different. Overall my party of four have applied for next year, hopefully we will be successful.

Posted 1 year ago

Glyn Farrar

As I had hoped it was a fabulous and unique experience from stepping out from the Clermont onto the concourse of Victoria Station and almost straight away being approached by Belmond staff to escort us to check in. The ratio of staff to guest on the whole journey was so high to ensure attentive service. I know the British Pullman is denoted as the hors d’oeuvre with the VSOE the main positive course! For us however the Pullman was the ultimate experience. We feel it is our country Britain at its very best! Everything about it is so British with real quality and indulgence. I’m so so sorry and disappointed to hear that the British Pullman service is no longer going to be a feature of Orient Express journeys! I even took photos of the toilets with the mosaic tiles! On the actual Orient Exoress, even though I had done all the research I thought I needed, we weren’t clear that certain wines and champagnes were complimentary Ian’s eyes popped out at the prices of some of the bottles! We enjoyed all our meals though the drinks for breakfast were served in cups and therefore were not hot The transfer to the Ca Sagredo was really well organised and efficient. Though they didn’t say at reception as we checked in, it was clear on entering the room that it was not the Grand Canal Double and that we had been upgraded! We were shown to the Library Suite with balcony onto Grand Canal. Maybe it was through the membership of that hotel group that I have The break in Florence was also lovely with attentive service and friendliness from staff at The Lungarno. That hotel has the best location in terms of proximity to Ponte Vecchio Sasha we were also pleased with the efficiency of the agents you use for the transfers. The timings were so accurate and agsin service very attentive The only slight snag we had was as we got off the water taxi at Venice Santa Lucia. We know now it was separate from that service. A porter was waiting with a barrow and started to load our luggage! It was a short distance to the station concourse yet we were charged 20 Euros as an official transaction with a machine issuing a receipt Apart from that we enjoyed a truely memorable holiday which I can recommend as a unique treat for a special celebration.

Posted 1 year ago

Jeremy Willson

Our trip on the Orient Express can only be described as amazing. From meeting the Pullman at Victoria and travelling through the English countryside the level of Service was impeccable. Meeting the Orient Express in Calais was one of those Wow moments. We were met by the VSOE staff and escorted on to the train the champagne was opened and the Golden age of travel was revived. Lakes and mountains as you travel through the countryside are simply breathtaking. The cuisine on the train was amazing as was our steward that looked after us through out our trip. Arriving in Venice the boat transfers were seamless, and another great experience arriving at our hotel. We stayed at the Liassidi palace hotel, perfectly situated in the city. Venice is just amazing. Wonderful, faultless, brilliantly organised holiday.

Posted 1 year ago

Anonymous

My husband and I have recently returned from a trip on the Orient Express to Venice which was organised for us by Sasha at Mulberry Travel. The holiday was fabulous and went perfectly due to Sasha's excellent organisation. We were glad to have found Mulberry Travel as they made everything very efficient and easy. We would highly recommend them. Vivien

Posted 1 year ago

Paul Gayford

So where do I begin? Firstly thanks to Sasha for arranging an amazing trip for us on the Orient Express and our stay in Venice. Also for holding the trip over from when we originally booked, pre-pandemic. The trip and hotel exceeded our expectations. Attention to detail and seamless transfers throughout were without fault. Many Thanks to Mulberry. We wil certainly approach them again for future trips.

Posted 1 year ago

Anonymous

Excellent travel company. Very professional from booking our holiday all the way through to the end, very well organised. I would not hesitate to use Mulberry Travel in the future.

Posted 1 year ago

David Barker

Can't thank Sasha enough for organizing a fantastic trip to Venice for us. The highlight was an amazing Andrea Boccelli concert, but the L'Oroglio hotel was great, with really friendly and helpful staff. All our transfers worked like clockwork from the speedboat from the airport to the hotel and back, and the limousine to and from the concert. Overall a wonderful few days and we won't hesitate to use Mulberry again.

Posted 1 year ago

Susan Liston

We would like to thank Sasha for all her help in organising our recent trip to Florence and our wonderful evening at the Andrea Bocelli concert in Lajatico. The attention to detail from our first contact through to our detailed Itinerary package was second to none. We hope to use Mulberry Travel again in the future and will certainly recommend them to our friends.

Posted 1 year ago

Robert Walters

Three years ago, pre -Covid we booked a package to see Andrea Bocelli in concert in Lajatico,Tuscany through Mulberry Travel. We returned yesterday from that trip having witnessed the Maestro singing at the Theatre of Silence, with the finale Nessum Dorma ringing in our ears and etched in our memories. This was achieved by the patience and persistence of the team at Mulberry Travel, who were faced with changes of travel dates, cancelled flights, and different airports whilst bombarded by the twists and turns of Covid 19. As a result of their fortitude and determination and our patience, we eventually savoured 3 wonderful nights and days exploring Florence, followed by an equally captivating 4 days on a vineyard in the Chianti region, eating Italian food and drinking home-grown wines whilst relaxing in the sun. Sincere thanks to you all Rob,Lee and Sasha and the team at Mulberry. Bravissimo!!!

Posted 1 year ago

Mick Ferns

Thankyou sasha an mulberryvtravel amazing trip to Florence to see Andrea bochelli

Posted 1 year ago